Privacy policy

Last Updated: February 19, 2026

Nala Tekstil Sanayi ve Ticaret Limited Şirketi operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nala is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process

We collect or process the following categories of personal information, depending on how you interact with our Services:

  • Contact details: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Including transaction details, payment confirmation, and other payment details (processed securely via our partners like Iyzico).

  • Account information: Including your username, password, security questions, and preferences.

  • Transaction information: Including the items you view, put in your cart, add to your wishlist, or purchase, return, or exchange.

  • Communications: Information you include in communications with us, such as customer support inquiries via email or our WhatsApp Support Line (+90 505 212 90 90).

  • Device and Usage information: Including IP address, device information, and information regarding how and when you navigate the Services.

Personal Information Sources

We collect personal information:

  • Directly from you: When you create an account, make a purchase, or communicate with us.

  • Automatically: Through cookies and similar technologies when you visit our Site.

  • From service providers and partners: Including Shopify and payment/analytics providers.

How We Use Your Personal Information

  • Provide and Tailor Services: To process payments, fulfill orders, manage your account, and create a customized shopping experience.

  • Marketing and Advertising: To send promotional communications and show online advertisements for products based on your activity.

  • Security and Fraud Prevention: To authenticate accounts and detect malicious or fraudulent activity.

  • Legal Reasons: To comply with applicable laws, respond to legal processes (including requests from the Istanbul Chamber of Commerce or related authorities), and enforce our terms.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your use of the Services to improve their platform. Information you submit will be transmitted to and shared with Shopify and may be located in countries other than where you reside. For more details, you can visit the Shopify Consumer Privacy Policy.

Your Rights and Choices

Depending on where you live (EEA, UK, or Türkiye), you may have the following rights:

  • Right to Access / Know: Request a copy of your personal data.

  • Right to Delete / Correct: Request removal or correction of inaccurate data.

  • Right of Portability: Request transfer of your data to a third party.

  • Withdrawal of Consent: You may opt-out of marketing emails at any time via the "unsubscribe" link.

International Transfers

If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Security and Retention

No security measures are "perfect," but we implement robust protections to keep your data safe. We retain your information as long as necessary to maintain your account, provide Services, or comply with legal obligations.

Legal Jurisdiction

Nala is a registered member of the Istanbul Chamber of Commerce. In the event of any disputes regarding data privacy or services, Istanbul Courts and Execution Offices shall have exclusive jurisdiction.

Contact Information

Should you have any questions about our privacy practices, please contact us at:

  • Trade Name: Nala Tekstil Sanayi ve Ticaret Limited Şirketi

  • Email: info@nalaactivewear.com

  • WhatsApp / Phone: +90 505 212 90 90

  • Address: NİSBETİYE MAH. AYDIN SK. BÜYÜK HANLI B/BLOK, NO:3 İÇ KAPI NO:2, BEŞİKTAŞ/İstanbul, 34340, TR

  • VAT Number: 6280562230